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How long will my parcel be delivered?
It will take approximately 5 - 7 weeks for delivery during COVID-19 pandemic.

*Exceptions apply* Please allow extra days for unforeseen circumstances due to current worldwide COVID-19 pandemic.
How to track my order?
Once your order is on its way, you’ll be able to track your parcel, simply click ‘TRACK ORDER’ on our website by entering your Order Number and email address.
I haven’t received my order.
If the parcel shows it’s been delivered, but you haven’t received anything, you should firstly:

  • Check if a family member has signed for the parcel at your address
  • Check around your property as the parcel may have been left in a safe place
  • Check if a calling card has been left. If you were not at home to accept delivery, the courier should leave a card with their contact details and you can arrange the redelivery yourself.
If you are unable to locate the parcel, please contact us and we will help you.